Yesterday, the wuxi city guide service skills contest in travel and trade in higher vocational and technical school off the beaten track.According to the judges revealed that this year's skills contest pay more attention to guide trip test processing accident ability, but the game down found, wuxi guide from personnel dealing with the unexpected accident there coordinated ability is not strong phenomenon.
Previous games in the sense of the tour guide notice more, the game increased knowledge quiz session.The question and answer the subjects in wuxi travel agencies collected does occur in the tour guide of accident, involving the traffic, accommodation and other areas, such as the guest missed the flight how do, in tourist traffic accident on how to deal with in the hotel guest fell to do.
The problems mainly examine in travel guide the way of dealing with accidents strain and disposal ability.“Most of the participants answered questions are still relatively reasonable, but we found that there are problems they consider comprehensive enough."
City tourism training center director xu said, such as the guest when the stay in luggage stolen or fall, many guide first thought is to seek the help of travel agencies, not talk with hotel or relevant unit communication and coordination.“"Excellent guide good at using local immediate needs of all kinds of resources."
Xu said the director a few examples, such as earthquake, famous tour guide incredibly after many setbacks to wuxi contact to the airline, general manager of chengdu transport relief supplies through in time of the plane will guest sent home;While the earthquake in Japan this year, also have wuxi guide through the Chinese embassy in order to return to China, the embassy of flight, the first time back to the guest.
This year's game with a more obvious characteristic is, pay attention to guide to deal with things in the process and the guest how interaction."
According to the judges party said, wuxi guide now meet two problems, one is too much emphasis the guest, and just meet guests;
2 it is the guest ego to protect excessive, lead to guide and guests communication between problems.“
A good tour guide should be good at guide guests, and guest interaction. Now the quality of the tour guide is not only reflect explain scenic spots, travel arrangement, but more important reflected in emergency, so should strengthen the training. And the game will break precedent, all competitors are not over the history of the novice, in competition awards in the future of the player will take on an important tourism and business team in wuxi city the reception task."
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